Who We Are

Lumen Solar is a solar PV installation company based at Blyry Business & Commercial Park, Athlone, Co. Westmeath, N37 EC93, Ireland. When we refer to "we", "us", or "our" in this policy, we mean Lumen Solar.

What Data We Collect

We collect the following personal data when you interact with us:

Contact forms & quote requests: Name, email address, phone number, Eircode, and any message you provide.
Phone calls & emails: Contact details and the content of your communications with us.
Installation customers: Address, property details, electrical usage data, MPRN number, and payment information necessary to complete your installation and grant application.

How We Use Your Data

To respond to your enquiry or quote request
To design and install your solar system
To submit SEAI grant applications on your behalf
To register your system with ESB Networks
To provide aftercare and maintenance support
To send you relevant updates about your installation (not marketing)

Legal Basis for Processing

We process your data based on:

Contract: When we need your data to provide our services (installation, grant applications).
Legitimate interest: To respond to enquiries and manage our business.
Consent: Where you have opted in to receive marketing communications.

Who We Share Your Data With

We share your personal data only where necessary:

SEAI — for grant applications
ESB Networks — for meter registration and grid connection
Equipment manufacturers — for warranty registration
Our form provider (Formspree) — processes form submissions on our behalf

We do not sell your data to third parties. We do not share your data for marketing purposes.

Cookies

This website uses minimal cookies. We use Cloudflare Web Analytics, which does not use cookies or collect personal data. We do not use Google Analytics or Facebook tracking pixels. No cookie consent banner is needed because we don't set tracking cookies.

Data Retention

We retain your data for as long as necessary:

Enquiries: 2 years from last contact, then deleted
Customer records: 7 years after project completion (for warranty, tax, and regulatory purposes)
Grant documentation: As required by SEAI retention rules

Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Have your data corrected if it's inaccurate
Have your data deleted (where we have no legal obligation to keep it)
Object to processing based on legitimate interest
Withdraw consent at any time
Lodge a complaint with the Data Protection Commission (dataprotection.ie)

Contact Us

For any data protection queries, contact us at:

Email: info@lumensolar.ie
Phone: 086 867 4367
Address: Blyry Business & Commercial Park, Athlone, Co. Westmeath, N37 EC93

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